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Store Policy

Customer Care

At Medina Cookie Co, we are committed to providing the best customer experience while ensuring transparency and adherence to our policies. Please take a moment to review the following important information:

Payment Due

To maintain the quality of our products, we require payment upfront. Your payment allows us to source high-quality ingredients, including cute cutters, spectacular sprinkles, and perfect packaging. Additionally, your payment reserves your pick-up date, ensuring a seamless experience.

Cancellation and No-Show Policy

We take pride in delivering freshly baked cookies. If you fail to show up for the agreed-upon pickup time, your order will be forfeited. However, if you need to reschedule your order, please reach out to us at least 5 days prior to your pickup time.

Refunds

We offer refunds within 24 hours of payment acceptance. Unfortunately, we cannot provide refunds after this period due to the likely placement of your cutter order. Rest assured, you will receive your delicious cookies.

Delivery Options

All orders are currently available for pickup only. However, if you live within 10 miles of our pickup location, we offer delivery for an additional fee of $10.00.

Pickup Details

Delivery and pickup times are set at the time of ordering. Pick-ups will be available at 1037 Adagio Dr. Volo, IL.

Order Changes

We understand that circumstances change. You can make order changes until 10 days before the due date. After this period, change requests will be considered, and a small fee may apply.

Quality Assurance

While we aim to create cookies that closely resemble your inspiration photos, please note that they may not be perfect replicas. However, we always strive to maintain a high level of quality and creativity in our creations.

COVID-19 Considerations

We recognize the challenges posed by COVID-19. If you need to reschedule your event due to COVID-19 exposure, we can freeze your cookies for up to 2 weeks, allowing you to prioritize your health and safety.

Rush Orders

For orders with a turnaround time of under 14 days, a rush fee of 20% of the order total will apply.

Price Adjustments

Our prices are subject to change, often influenced by ingredient costs. We are dedicated to providing the best-tasting cookies to our clients, and this commitment sometimes requires adjustments in pricing.

Shipping Disclaimer

While we do our best to package cookies securely, shipping carries the risk of breakage. We cannot offer refunds for broken cookies. We also cannot guarantee shipping timelines, but we will assist you in tracking your order. Claims for lost orders can be filed with USPS.

Photo Accuracy

Please be aware that colors and lighting in photos may differ slightly from the actual product you receive.

Order Minimums

A minimum order of 1 dozen cookies is required. Stay tuned for announcements about popup shops or markets on our Facebook page if you need fewer cookies.

Cookie Care

Once you pick up your order, the responsibility for the cookies is yours. Ensure they are stored safely, kept cool, and away from direct sunlight. Refer to the Cookie Care Card included with your order for guidance.

Communication

To ensure your order is perfect, we require responses to our messages within 3 hours. If you have questions for us, please allow up to 2 hours for a response.

Allergies

While we do our best to accommodate allergies, please be aware that our baked goods may contain known allergens.

Compliance with Cottage Food Laws

We adhere to cottage food laws, ensuring the safe production of our baked goods in a home kitchen not subject to public health inspection. This includes processing common food allergens as required by law.

Photography Consent

We may take photographs of our creations for social media and our website. If you prefer not to have your cookies featured, please inform us at the time of placing your order.

Agreement

By submitting payment for your order, you agree to adhere to the above terms and policies.

Thank you for choosing Medina Cookie Co. We look forward to serving you and providing delicious, handcrafted cookies for your enjoyment.

Privacy & Safety

At Medina Cookie Co, we prioritize your safety and adhere to all cottage bakery guidelines established within Lake County, IL. Your trust in our products and services is of utmost importance to us. Here's how we ensure your privacy and safety:

Adherence to Cottage Bakery Guidelines

We are proud to comply with all the cottage bakery guidelines and regulations set forth by Lake County, IL. Our commitment to these standards ensures that our bakery operations are safe and meet the highest quality standards. We continuously monitor and update our practices to remain in compliance with local regulations.

Food Handling Certification

Our team members are equipped with the necessary food handling certifications, including those accredited by the American National Standards Institute (ANSI). This certification ensures that we maintain the highest standards of food safety, handling, and preparation. You can trust that our products are crafted with the utmost care and professionalism.

Data Privacy

We understand the importance of your personal information and data privacy. Rest assured that any personal information provided during transactions or interactions with us is handled with strict confidentiality. We do not share or sell your information to third parties, and our online transactions are secured to protect your sensitive data.

Your trust in our commitment to safety, quality, and privacy is our highest priority. If you have any questions or concerns regarding our practices, please do not hesitate to reach out to us. Thank you for choosing Medina Cookie Co for your baked goods needs.

Payment Methods

- Credit / Debit Cards
- Paypal

- Venmo

- Zelle

- Offline Payment

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